taraph Frequently Asked Questions

taraph requires a clear photo of a valid Philippine government-issued photo ID — accepted documents include your UMID, passport, driver's license, PhilSys National ID, PRC ID, or COMELEC voter ID. You'll also need to submit a selfie holding that same ID. For withdrawals above certain thresholds, proof of address such as a utility bill or bank statement dated within the last 90 days may also be requested. KYC is required before your first withdrawal.

No — each player is permitted exactly one taraph account. Having multiple accounts is a violation of taraph's Terms & Conditions and PAGCOR regulations. If taraph detects multiple accounts linked to the same person — whether by name, phone number, device, IP address, or payment method — all associated accounts will be suspended and all balances forfeited. This rule applies equally to duplicate accounts created to claim welcome bonuses more than once.

On the taraph login page, click the "Forgot Password" link. Enter your registered email address or mobile number and taraph will send you a password reset link or SMS OTP. Follow the instructions to create a new password. For security, taraph recommends using a strong, unique password that isn't shared with any other service. If you're unable to complete the reset process, taraph's 24/7 live chat support team can verify your identity and assist you manually.

You can request permanent account closure by contacting taraph's support team through live chat. Before the account is closed, taraph will process any remaining verified balance back to your registered payment method. If you're closing your account due to concerns about your gaming habits, taraph strongly recommends using the self-exclusion tool instead, which prevents re-registration and stops all marketing communications. Account closure for any reason is processed within 5 business days.

For KYC-verified taraph accounts, GCash withdrawals are typically processed within 15 minutes to 1 hour from the time the request is approved. Processing times can occasionally extend to a few hours during peak periods or if the withdrawal is flagged for a routine security check. PayMaya (Maya) withdrawals follow a similar timeline. Bank transfers via BPI, BDO, and Metrobank typically process within the same business day to 24 hours, following BSP-regulated banking windows.

No — taraph's withdrawal policy requires that all withdrawals are sent only to a payment account registered in your own name and matching the KYC details on your taraph account. You cannot withdraw to a GCash number, bank account, or Maya wallet that belongs to another person. This is a PAGCOR-mandated anti-money laundering requirement. If you need to update your registered withdrawal method, contact taraph support and provide the required supporting documentation.

The most common reason for a taraph withdrawal being held is incomplete KYC verification — if your identity hasn't been fully verified, withdrawals will be paused until you submit and pass the required documents. Other causes include: the withdrawal is below the minimum amount, the request was submitted outside of certain processing windows, or taraph's security team has flagged it for a routine review. If your withdrawal has been pending for more than 24 hours, contact taraph live chat with your transaction reference number.

taraph does not charge platform-side fees on deposits or withdrawals. However, your payment provider — GCash, Maya, BPI, BDO, or Metrobank — may apply their own service fees or transaction limits independent of taraph. InstaPay and PESONet transactions may carry small bank-side fees depending on your bank's fee schedule. taraph recommends checking your payment provider's fee schedule before initiating a transaction if this is a concern for you.

All Random Number Generator (RNG)-based slot and table games on taraph use certified RNG software that has been independently audited by recognised third-party testing laboratories. Certified RTP (Return to Player) percentages are available within each game's information panel in the taraph lobby. Live casino games are conducted in real time by professional dealers, with results determined by physical cards, wheels, or dice — not software. PAGCOR licensing requires all operators to maintain certified game integrity standards.

Yes — taraph is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete taraph game library, make deposits, request withdrawals, and contact support directly from your smartphone's browser without downloading or installing any app. The platform adjusts automatically to your screen size. A stable internet connection — WiFi or mobile data — is recommended for live casino games to ensure a smooth experience.

If your internet connection drops during a game session on taraph, the game server records the state of your active round. For RNG-based slots, the round is completed server-side and the result — win or loss — is applied to your balance. When you reconnect, the outcome will be reflected in your account. For live casino games, if disconnection occurs before the dealer announces the result, the round is completed without your active participation and the result stands as determined by the live table.

taraph is a multi-vertical online gaming platform. Sports betting availability — including PBA basketball, NBA, international football, boxing, and UFC — is subject to the product categories active on the platform at any given time. Check the taraph lobby after logging in to see the current sports betting markets available. taraph covers major events that Filipino sports fans follow closely, and the available markets are updated to reflect the active sports calendar.

A wagering requirement is the total amount you need to wager before bonus funds or bonus-derived winnings become withdrawable. For example, if you receive a ₱500 bonus with a 30x wagering requirement, you need to place a total of ₱15,000 in bets before any winnings from that bonus can be withdrawn. Not all games contribute equally — slots typically contribute 100% of each bet toward the requirement, while live casino table games may contribute at a reduced rate. Check each bonus's specific terms on taraph for exact contribution rates.

On taraph, bonus funds and real-money funds are tracked separately in your account balance. In most cases, you can request withdrawal of your real-money balance at any time — but doing so before completing the wagering requirement will forfeit your active bonus and any associated bonus winnings. Once a bonus is forfeited, it cannot be reinstated. If you're unsure whether withdrawing will affect your current bonus, check the bonus terms in your taraph account or ask the support team before submitting your withdrawal request.

taraph recognises and rewards regular players through its loyalty programme. As you play and accumulate wagering activity on taraph, you progress through loyalty tiers that unlock benefits including enhanced deposit bonuses, reload offers, cashback on losses, faster withdrawal processing, and dedicated account management at higher tiers. The specific tier structure, point accumulation rules, and rewards are detailed in the taraph loyalty programme section of the promotions page. Players who opt into marketing communications will receive personalised loyalty offers.

The minimum age to register and play on taraph is 21 years old, in strict compliance with PAGCOR regulations governing online gaming in the Philippines. Age is verified during the KYC process using a government-issued Philippine photo ID. If taraph discovers that an account is held by a person under 21, the account is suspended immediately, all balances are forfeited, and the incident is reported to PAGCOR as required. taraph takes underage gambling prevention seriously and applies age verification at multiple stages of the account lifecycle.

taraph provides a full suite of responsible gaming tools accessible from your account settings, including deposit limits, session time limits, loss limits, reality checks, cooling-off periods, and permanent self-exclusion. To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your exclusion period (minimum 6 months, up to permanent), and confirm with an SMS OTP. Your account is deactivated immediately, all marketing stops, and your verified PHP balance is returned to your payment method. You can also contact taraph support via live chat to initiate self-exclusion at any time. For more detail, visit taraph's Responsible Gaming page.